What you'll bring to the team

• A passion for delivering exceptional guest service and creating memorable experiences
• Proven ability to lead, coach and motivate teams in a fast-paced environment
• Confidence to lead by example and uphold high standards under pressure
• Excellent communication skills, with the ability to engage, inspire and present to groups
• Strong problem-solving and decision-making skills, with a calm and professional approach
• A proactive mindset with the ability to drive performance, sales and service improvements
• The ability to build strong working relationships across teams and departments
• High levels of personal ownership, organisation and attention to detail
• Confidence handling guest feedback and escalations, ensuring positive outcomes

Qualifications & Experience

• Experience in a supervisory or team leadership role
• Previous expe...