Communications Centre Dispatcher

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    5 months ago
  • Category:
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Auckland
  • Date Advertised: 20-JAN-21
  • Job Reference: NZ/1507783
  • Job Title: Communications Centre Dispatcher
  • Business Unit:
  • Division:
  • Summary:

Fire and Emergency New Zealand has three 111 Communications Centres based in Christchurch (Southern), Wellington (Central), and Auckland (Northern). The primary role of the Communications Centres is to act as the first point of contact for the public with Fire and Emergency NZ.

  • Four shifts on, four shifts off
  • Exciting, supportive team environment
  • Intensive training – NZQA qualifications

We are seeking a Dispatcher to join our Northern Communications Centre, based in Auckland. These are permanent positions.

Dispatchers operate in a 24/7 emergency service environment. Working in a small close-knit team, your primary responsibility will be to receive emergency 111 and administration calls and to dispatch appropriate Fire and Emergency NZ resources. You will have daily phone contact with a wide range of people including members of the public, firefighters, other emergency services and other agencies.

Full-time dispatchers work a structured roster cycle of four shifts on (two days, two nights), four shifts off.

Applicants require the following:

  • High level of computer literacy with a typing speed of at least 45wpm
  • Good geographic knowledge of New Zealand
  • Excellent attention to detail accompanied with a high level of accuracy and the ability to perform multiple tasks under pressure
  • Ability to work constructively and cooperatively within a team environment
  • Previous experience in a communications centre or similar customer service environment coupled with a strong customer focus and a ‘can-do’ approach

How to apply

If this sounds like you, please go to our website and download the position description and application form.

For more information about this role please email

Send completed application form along with supporting documents to

Applications close 5pm, Monday 16 February 2021.