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Our client is a large well-known organisation with a strong reputation as a leader of their industry and are renown as experts in their field.
They are in a period of growth, so to ensure absolute efficiency in all aspects of their service delivery, they are seeking to appoint a very switched-on Technically savvy Customer Service person, to join their very dedicated team.
By joining their busy Albany team, you will be responsible for first point of contact with customers who may want to order a product, have a product query, or have maybe they need some technical phone-based support around a product fault or issue.
The role will be to ensure that customers are dealt with in a friendly manner and all warranties, service, complaints and technical queries are deal with and the customers service needs are met.
What is most important in this role, is your very high-level of phone communication. You will need to demonstrate empathy, be positive, supportive and helpful and always aim to exceed customer expectations.
You will be responsible for:
This is not an I.T Helpdesk related role and probably wouldn’t suit someone from this background.
It would best suit someone who has come from a similar customer support role, from within an industry where the product is possibly some sort of major appliance, or equipment, (or comparable).
Ideally you will also have deal with the consumer market, (the general public) rather than just business to business inquiries.
About You
And again… Just be absolutely passionate about help customers.
The Rewards:
$70K - $80K negotiable on experience.
The Hours: Monday to Friday – 9am – 5pm
However, for those who might be keen on working 4 weekdays and a Saturday, a higher salary will be offered for doing this. (Maybe another $5K).
Great News! We've discovered an exciting live job opportunity for a Customer Care Coordinator & Helpdesk position in Auckland. This job is currently open for hiring/recruiting by Kings Recruitment, exclusively for you at NZ Jobs. Feel free to download the job details here.
The work culture at Kings Recruitment must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Kings Recruitment and also by visiting their official website through Google.
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Yes, we found live job(s) for Kings Recruitment in Auckland.
Customer Care Coordinator & Helpdesk jobs are available in New Zealand.
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The average salary range for Customer Care Coordinator & Helpdesk in Auckland varies, but the standard pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Kings Recruitment follow the application process following the "Apply Now" button at NZ Jobs and also you can visit Kings Recruitment official career page and follow their application process.
Key qualifications for Customer Care Coordinator & Helpdesk typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
You can set up job alerts for Customer Care Coordinator & Helpdesk in Auckland by creating a free job alerts on NZ Jobs. Our Ai system will automatically notify you when new job listings matching your criteria become available.
Benefits for Customer Care Coordinator & Helpdesk positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Customer Care Coordinator & Helpdesk on NZ Jobs.
To improve your chances of getting hired for Customer Care Coordinator & Helpdesk, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that NZ Jobs has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.
