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Job Description
What You'll Do:
As a vital member of our team, you'll take on a diverse range of responsibilities, including:
Prompt and Precise Communication: Manage and respond to various inquiries efficiently, ensuring accuracy and timeliness in every interaction.
Streamlined Messaging: Oversee all communication channels to maintain consistent and clear messaging across block courses, online classes, and tutor sessions.
Comprehensive Documentation: Handle block course reporting and generate detailed progress reports to ensure accurate tracking of student development.
Safety and Certification Support: Facilitate bookings for essential safety courses and Aspeq Examinations, contributing to the safety and certification of our students.
Student Support: Provide assistance throughout the learning journey, acting as a welcoming and helpful guide on campus.
Liaison Role: Act as a bridge between customers, management, tutors, and external stakeholders, ensuring seamless communication and collaboration.
Desired Skills and Experience
Who We're Seeking:
We're looking for an individual who will embody our values and are equipped with the following qualities:
Empathetic Communicator: Patient, energetic, and exceptional in communication, with a genuine desire to assist others.
Detail-Oriented: Possess strong organizational skills and attention to detail, coupled with the ability to manage time effectively and take initiative.
Problem-Solving Skills: Adept at troubleshooting and finding innovative solutions, with a commitment to follow-through and resolution.
Tech-Savvy: Proficient in Microsoft Office, particularly within the environment, and comfortable with modern tools and platforms.
Why Join Us:
At ICE, we're not just a company – we're a community. Joining our team means being part of a supportive environment where teamwork, flexibility, and adaptability are celebrated. We value your input and are committed to continuous improvement in both customer experience and operations.
Requirements:
If you're ready to take the next step in your career and become an integral part of our team, we'd love to hear from you! Apply now and embark on a journey where your passion for customer service meets endless opportunities for growth and development.
Great News! We've discovered an exciting live job opportunity for a Customer Experience Specialist position in Auckland. This job is currently open for hiring/recruiting by Skills, exclusively for you at NZ Jobs. Feel free to download the job details here.
The work culture at Skills must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Skills and also by visiting their official website through Google.
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Customer Experience Specialist jobs are available in New Zealand.
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The average salary range for Customer Experience Specialist in Auckland varies, but the standard pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Skills follow the application process following the "Apply Now" button at NZ Jobs and also you can visit Skills official career page and follow their application process.
Key qualifications for Customer Experience Specialist typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
You can set up job alerts for Customer Experience Specialist in Auckland by creating a free job alerts on NZ Jobs. Our Ai system will automatically notify you when new job listings matching your criteria become available.
Benefits for Customer Experience Specialist positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Customer Experience Specialist on NZ Jobs.
To improve your chances of getting hired for Customer Experience Specialist, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that NZ Jobs has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.