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The opportunity:
We have a 12 month fixed-term contract available within our Existing Business department.
We’re looking for someone who thrives in a customer-centric role. You will focus on delivering superior administration support, making changes to existing policies.
You will be a point of contact for existing business decisions and escalations, as well as proactively managing their cases. This is a crucial role where top-class customer service and knowledge is required.
Key responsibilities include:
Carrying out changes to existing policies, following the documented business processes while ensuring a high level of accuracy and quality
Ensuring all mail is maintained within the given service level agreement
Providing clear and concise information and processing requests in a timely manner
Identifying opportunities for process improvements
Taking part in testing and operational meetings where required to support process development and training
Working with your colleagues to help each other out and collaborate during busy times.
Ideally, you'll bring:
Experience in a customer-focused and service-orientated environment
Strong computer literacy
Excellent verbal and written communicator as you’ll be working with internal stakeholders along with external customers and advisors
Exceptional organisational skills where you can demonstrate a strong ability to prioritise and be proactive and self-motivated
High motivation to develop and learn.
Why choose AIA?
At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering:
Opportunities to grow within the business through internal mobility
Competitive employee benefits that include an extra day of leave each quarter to recharge
A supportive and inclusive workplace
Flexible working arrangements.
If you believe in better, apply now!
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Recruitment Agencies : Our Talent team does not require any recruitment agency support.
Interested Candidates : Apply using the ‘ Apply ’ button. No emailed applications accepted. For general enquiries only, contact:
Great News! We've discovered an exciting live job opportunity for a Customer Service Consultant - Existing Business (12 month fixed-term) position in Auckland. This job is currently open for hiring/recruiting by AIA, exclusively for you at NZ Jobs. Feel free to download the job details here.
The work culture at AIA must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs AIA and also by visiting their official website through Google.
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Customer Service Consultant - Existing Business (12 month fixed-term) jobs are available in New Zealand.
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The average salary range for Customer Service Consultant - Existing Business (12 month fixed-term) in Auckland varies, but the standard pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at AIA follow the application process following the "Apply Now" button at NZ Jobs and also you can visit AIA official career page and follow their application process.
Key qualifications for Customer Service Consultant - Existing Business (12 month fixed-term) typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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Benefits for Customer Service Consultant - Existing Business (12 month fixed-term) positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Customer Service Consultant - Existing Business (12 month fixed-term) on NZ Jobs.
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