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Our intuitive cloud-based job management software is helping tradespeople across the globe manage their business in a smarter, more efficient way. From site visits through to scheduling, quoting, invoicing, and much more - Fergus arranges all tasks in one place and gives our customers the insight they need to grow their business.
Founded in 2014 as the brainchild of Dan Pollard, a veteran NZ Plumber, who spent many years deep in the trenches. Eventually burning out and going bust, Dan realised that a trades business needs proper systems in place to keep it running … without running its owner into the ground.
Fast-forward to today, we’re a Series B global B2B SaaS business with rapidly scaling offices in New Zealand (HQ), Australia and the UK.
Our Customer Support Specialists are responsible for resolving customer queries, recommending solutions and guiding our customers through the features and functionalities of our Fergus product. This involves front line phone, email, chat and ticket support for our cloud based software, along with other technical support related tasks.
This role could be a fantastic stepping-stone into a career within a tech environment that spans the globe. If you're our successful applicant, we'll provide you with all the training required. So, if you love the satisfaction of really making a difference to people's lives, then this is a perfect opportunity for you.
Requirements
What we're looking for:
Benefits
Why Fergus?
️ Be part of supporting the backbone of our economy—tradespeople!
Competitive Salary
Wellbeing: 4 extra paid ME days per year (focus on your wellbeing), Employee Assistance Program
Equity: We have a generous Employee Share Option Plan that all team members can participate in after their 1 year anniversary
Parental Leave: Additional 10 weeks of paid parental leave.
Other: Annual L&D budget, external company-wide training workshops, reward and recognition schemes, a genuine transparent and employee-first culture
Work Setup: Hybrid - 3 days in the Auckland office
Want to know more about working at Fergus? Check out what our people say
Our Interview Process:
Talent Team Screening (30 mins)
Competency / Behavioural Interview (60 mins)
Peer Stage Interview (60 mins)
Unfortunately, we are not able to assist in sponsoring a work visa for this specific role. We are only able to consider candidates who live, and have right to work, in New Zealand.
Great News! We've discovered an exciting live job opportunity for a Customer Support Specialist - Auckland position in Auckland. This job is currently open for hiring/recruiting by Fergus, exclusively for you at NZ Jobs. Feel free to download the job details here.
The work culture at Fergus must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Fergus and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in New Zealand, particularly within Auckland. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Auckland's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Auckland, additional details can be found on Auckland Wikipedia.
Customer Support Specialist - Auckland jobs are available in New Zealand.
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The average salary range for Customer Support Specialist - Auckland in Auckland varies, but the standard pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Fergus follow the application process following the "Apply Now" button at NZ Jobs and also you can visit Fergus official career page and follow their application process.
Key qualifications for Customer Support Specialist - Auckland typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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Benefits for Customer Support Specialist - Auckland positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Customer Support Specialist - Auckland on NZ Jobs.
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