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Make a difference as a CX Designer.
Join the largest insurance group in Aotearoa | New Zealand and Australia. We’re here for you. Are you ready?
YOUR ROLE
We have an exciting opportunity for a CX Designer to join the NZ Transformation CX Team, where your passion for creating worldclass customer experience designs and enabling customer centricity across the organisation will help our organisation to transform. You’ll take the entire customer journey into consideration to reimagine the way in which we connect, engage and service our customers across their insurance journey.
As a specialist, you’ll help to identify and develop Customer Experience initiatives & designs focused on supporting our organisation to meet their strategic direction and priorities. You’ll design the end-to-end customer journey focusing on the moments that matter, to enable a great digital and omni-channel experience. You’ll operate in an aligned and connected way across the NZ Transformation CX Team and key stakeholder groups across NZ and Australia.
This position is being offered as Permanent Full-time. We work flexibly with a mix of work from home and from the office once a week (ideally in Auckland).
ABOUT YOU
You’ll be working with an agile, cross functional team, where CX & UX design together. As well as identifying key areas of focus & creating CX artifacts. you’ll also demonstrate:
• Good stakeholder management and influencing skills – internal and external to drive improved customer outcomes across IAG.
• Proven design practitioner who can map strategy to operational delivery, with an upheld ability to project, plan and manage multiple customer experience programs of work.
• Experience in research and coordinating information from a range of sources and then communicate findings and/or recommendations.
• Operating in complex environments.
• Understanding of Diversity, Inclusion and Belonging (DIB) practices and how this may influence customer experience in relation to accessibility; gender diversity; ages; and customers who are experiencing vulnerability.
Applications close 11.59pm Sunday, 17 September 2023.
ABOUT US
IAG is not only the largest general insurance group in Aotearoa New Zealand and Australia, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.
You’ll know our brands – AMI, NZI, State Insurance, NRMA Insurance, CGU and WFI to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions, and making insurance accessible.
When you join IAG, you’re not joining one brand. You’re joining a large purpose-led, Trans-Tasman group dedicated to making your world a safer place.
We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.
At IAG you can enjoy:
• Work in a team who care about people and community.
• Access up to 50% off personal insurance, including home and motor insurance.
• Flexibility and support so you can live life to the full.
• Change the future for people who need help.
• Be part of a net zero business by 2050.
We acknowledge Tāngata Whenua in Aotearoa New Zealand and are committed to growing Māori prosperity and well-being in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy).
We’re ready for you. Apply today.
Great News! We've discovered an exciting live job opportunity for a CX Designer position in Auckland. This job is currently open for hiring/recruiting by IAG, exclusively for you at NZ Jobs. Feel free to download the job details here.
The work culture at IAG must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs IAG and also by visiting their official website through Google.
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CX Designer jobs are available in New Zealand.
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The average salary range for CX Designer in Auckland varies, but the standard pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at IAG follow the application process following the "Apply Now" button at NZ Jobs and also you can visit IAG official career page and follow their application process.
Key qualifications for CX Designer typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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Benefits for CX Designer positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for CX Designer on NZ Jobs.
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