GrabOne Support Specialist (Fixed Term Contract)

  • Company:
    New Zealand Herald
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    23 hours ago
  • Category:

We’re looking for a someone to join our exceptional Support Services team. Read on!We can teach you the skills to succeed but what we can’t teach is a can-do attitude, the ability to multitask and time manage and above all else, a passion to help people out. This role exists to provide solutions and assistance to keep all our customers across each of our digital and E-commerce products happy. Sound like you? Continue reading.No two days are the same, so you’ll need to be prepared to take on anything from inbound call and email management, customer on boarding and data entry to facilitating resolutions between consumers and independent sellers.We’re all about the attitude, the fit with the team culture and a drive to get it done, whatever ‘it’ may be. To succeed in this role, you’re going to need;Demonstrated customer service experience in an inbound environment (retail or call centre)Excellent verbal and written communication and honed attention to detailTons of initiative, the ability to think on your feet and for yourselfTo pick up multiple new systems with your eyes closed and solve problems on the spotThe most positive, passionate, resilient personality If this sounds like you, amaze us with your cover letter! Please note that this is a fixed term contract covering parental leave.Applicants must have NZ residency, citizenship or have a valid work visa.