Head of Delivery Job in Albert-Eden Recruiting by Tin Soldier

Management (Information & Communication Technology) Tin Soldier is a well-established digital agency in Auckland, proudly serving as the trusted ecommerce partner for top New Zealand brands for over 19 years. Our team is made up of highly skilled digital natives who are not only great at what they do but also friendly, relatable, and passionate about our work. We foster a dynamic culture that promotes continuous learning and growth.Who We're Looking For:Are you a people-focused individual with a passion for managing teams and bringing out the best in them? If so, we're looking for a dynamic and skilled Head of Delivery to join our team. In this role, you will lead the team responsible for delivering our digital projects and services, focusing on resource planning, HR management, people development, implementing effective operational procedures, and overseeing budgets, utilisation, and project profitability.Key Responsibilities:Lead and manage a team within a time-sensitive and demanding environment.Manage recruitment, training, and career development of team members.Communicate job expectations; planning, monitoring, appraising, and reviewing job performance and maintaining disciplinary procedures.Manage the delivery function to ensure all projects and jobs flow optimally and achieve agreed KPIs.Work closely with the management team to set and/or implement improvements in productivity through effective processes and systems, collection and analysis of data, and effective use of resources.Focus on reducing cost per unit, eliminating errors, and delivering excellent customer service.Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.Participate in annual planning processes - develop and present the operational budget for the delivery team.Skills & Experience:At least four (4) years of demonstrable experience managing digital teams, with a focus on people, process, and delivery.Experience in ecommerce is an advantage.Exceptional relationship-building skills, able to build successful long-term partnerships from senior management down.Strong multitasking, communication, and organisational skills.Excellent written skills with an eye for detail, and articulate.Experience leading cross-functional teams for project delivery, proactive in ensuring all bases are covered, able to delegate efficiently, and provide leadership across your team.While we have BA/strategist and technical leads, a technical or solutions-minded approach is an advantage.High level of conscientiousness, demonstrating meticulous attention to detail and a commitment to quality.Why Join Us:Opportunity to work with some of NZ's top brands.Dynamic and passionate team culture.Continuous learning and growth opportunities.How to Apply:If you're excited about the prospect of joining our team and have the skills and experience we're looking for, we'd love to hear from you. Please submit your resume and a cover letter outlining your suitability for the role. Applicants for this position should have NZ residency or a valid NZ work visa (no restrictions) and be in Auckland for interviews..Please find out more about us at www.tinsoldier.co.nz Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as a Head of Delivery? How many years of people management experience do you have? What's your expected annual base salary? Report this job advert Don’t provide your bank or credit card details when applying for jobs.
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