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Your Title: IS Help Desk Technician
Job Location: Christchurch, New Zealand
Our Department: Corporate Information Systems
Are you interested in technology and enjoy solving problems so that customers can get back to work quickly and efficiently?
What You Will Do
As an IS Help Desk Technician, you are a key player on the front lines of Trimble Corporate IS. This position is perfect for someone looking to leverage their expertise as the face of the IS department. Not only do you provide help desk support services, you are also at the front line of our department and maintain the image and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and strong technical skills.
The focus for this position is on service desk support, ticket queue coordination, process ownership, inventory control, and project participation.
You will support a variety of end-users and software developers on-site in our Christchurch office, as well as remote users across New Zealand, and other Asia Pacific countries. You will interface and collaborate with other IS departments to ensure that the office and users are working efficiently and that their technical needs are met. You’ll provide world-class customer service, work with a cohesive global IS team, and support global customers.
What your day-to-day tasks will include:
Support end users with desktop support and deployment of hardware and software
Display a high level of customer service and professionalism
Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner
Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure
Demonstrate and utilise excellent troubleshooting skills for all hardware used in support of Trimble’s computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets.
Who You Are
To succeed in this position you will naturally approach all interactions with a customer-centric mindset, delivering genuine customer service. You will be excellent at active listening, analysing user feedback to streamline troubleshooting efforts, and possess a real sense of urgency, as we operate in a fast-paced environment that requires immediate attention to issues that may impact company revenue.
Other key attributes are:
Builds Trust: You honour your word by doing what you say you are going to do. End-users and colleagues alike need to view the Corporate Information Systems team as a world-class team
Implementation/Execution: You are good at multitasking, organising, and managing multiple priorities
Patience: You are able to work well with end-users who are not computer savvy and can communicate technical terms in a non-technical manner
Timeliness: End-users and colleagues expect and deserve the fastest turnaround time for communication and support
Adaptable: You are adaptable to new situations and problems and have a flexible mindset
Independence: Proactively address local issues using the analytics and administrative tools available
Tech savvy: You enjoy learning new technologies and supporting end-users with their technology experience.
What Skills & Experience You Should Bring
Good English verbal and written communication, and organisation skills
Bachelor’s Degree in Information Technology, or equivalent job experience
2+ years of related experience
Skills to set up, operate, and troubleshoot a wide variety of equipment, systems, and network connections
Experience with Windows, macOS, tablets, printers, and conference room equipment
Experience with Google Workspace for enterprise collaboration is a plus.
About Your Location
Based at Trimble’s NZ headquarters in Christchurch, New Zealand (handily located on the Little River Link Cycleway), enjoy free parking, securely covered bike sheds, an onsite gym, showers, an active social club, and a great team environment where people love working with leading technology solutions.
At Trimble, you'll find the inspiration and opportunity to be yourself and thrive. The global community of Team Trimble, including more than 400 people in New Zealand, is passionate about bringing new ideas and innovations to life and building a better, more sustainable, future.
Note that you must be legally entitled to work in New Zealand to be considered for this position.
About Our Corporate IS Department
The Corporate Information Systems team supports Trimble employees' work technology to keep them productive. Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalise our customers’ experience. Our team is cohesive, supportive, and we are proud of what we do.
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
Trimble’s Privacy Policy
Great News! We've discovered an exciting live job opportunity for a IS Help Desk Technician position in Christchurch. This job is currently open for hiring/recruiting by Trimble, exclusively for you at NZ Jobs. Feel free to download the job details here.
The work culture at Trimble must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Trimble and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in New Zealand, particularly within Christchurch. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Christchurch's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Christchurch, additional details can be found on Christchurch Wikipedia.
Yes, we found live job(s) for Trimble in Christchurch.
IS Help Desk Technician jobs are available in New Zealand.
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The average salary range for IS Help Desk Technician in Christchurch varies, but the standard pay scale is rated "Standard" in Christchurch. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
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