Learning Facilitator – 12 month fixed term contract

  • Company:
    Air New Zealand
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 weeks ago
  • Category:

Kia ora!

We have an awesome opportunity for a Learning Facilitator to join our Customer Services Learning team on a 12 month fixed term contract to cover parental leave.

The role:

Reporting to the Customer Services Learning Lead this role combines your love of all things Learning with reservations, ticketing, customer service and sales experience to support the learning needs of our business. One of the primary responsibilities in this role will be the ability to design, create and deliver innovative learning solutions, both digitally and in the classroom, to meet the changing world we live and work in.

No two days are the same in our industry and this diverse and challenging role requires an energetic professional with excellent time management and communication skills. The ability to remain calm under pressure and rapidly build strong relationships with management and leadership teams will help you be successful.

What you will bring to the role:

  • Excellent interpersonal skills with the ability to interact confidently and effectively with stakeholders at all levels
  • Contribution to creating a team culture of high performance
  • Deliver high quality training programmes that build capability and competency and are aligned with business performance and regulatory requirements
  • Design, create, and develop learning content using a variety of mediums
  • Strong digital focus, both in development and facilitation of courses
  • Contribute to a learning architecture which enables a fulfilling self-learning channel
  • Proven learning design experience with Articulate Storyline (or other similar software)
  • Proven facilitation experience (classroom and virtual) within a large organisation
  • Our Learning Facilitators are key to unleashing the potential of our people and bringing our Customer Services transformation to life!

    D&I statement and Maori proverb