We are looking for a candidate with excellent communication skills, strong computer abilities, a high level of attention to detail and the ability to multitask. This role requires skills with managing guest relationships and delivering high standards of communication; both written and spoken.
This role would be ideal for someone with experience in a Rosewood Hotel or Resort.
What you will do:
This role has a strong focus on administration to ensure a smooth experience for our guests. This includes;
- Being the central communication centre for the Lodge,
- Collating guest accounts, balancing daily audits, answering telephones and general guest correspondence,
- Day to day tasks associated with room reservations ensuring exceptional experiences for our discerning guests,
- Assisting guests with activities,
- Administration tasks to ensure the smooth running of the front office department and lodge.
What you will bring:
As well as your passion for service delivery and for luxury hospitality, you will have -
- Some previous experience in a similar role, ideally within the hospitality sector
- A confident and professional telephone manner
- The ability to multi-task, prioritize and organise
- A high level of attention to detail and exceptional organisational skills
- Immaculate presentation
- Knowledge and experience OPERA (or similar) would be an advantage, but not essential.
This is a unique role and one that differs greatly from a typical hotel or resort reception role. High energy levels, attention to detail and exceptional communication skills are critical to your success.
What we offer:
We offer competitive wages, delicious staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week.
Due our private and remote location, you will need to have your own reliable transport. You will also need a valid working holiday visa or New Zealand work rights to apply.
If you wish to apply for this role and have the attributes above, we'd love to hear from you.