Call Centre Manager at NZQA
Do you love fast-paced, deep and diverse work? Are you a customer-focussed empathetic person? Do you have experience bringing people on a journey of change? Have you worked in a Contact Centre before and understand the issues, opportunities and challenges that come with it? Are you technology-savvy and can not only pick up new technology yourself, but also coach and mentor others?
The New Zealand Qualifications Authority is looking for a dynamic Call Centre Manager who can lead change in the Call Centre while also ensuring delivery of operations to established service levels.
We’ll need you to bring your energy, analytical grunt, creativity, ability to work at speed, grit and perseverance, along with the following:
If you think you can bring the above, then we can provide you a great place to work with the right challenges to help you grow.
NZQA is accountable for managing the New Zealand Qualifications Framework, administering the secondary school assessment system, independent quality assurance of non-university education providers, qualifications recognition and standard setting for some specified unit standards.
NZQA has a goal to be a Te Reo Māori learning organisation by 2020.
If you would like to discuss further, please call Prashant Bakshi on +64 21 210 2615
Applications close at 5.00 pm on 11 November 2019