Manager Training and Agency Guidance

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 months ago
  • Category:
  • Job Type:
  • Category: Management
  • Location: Wellington
  • Date Advertised: 28-JAN-21
  • Job Reference: OMB/1497494A
  • Job Title: Manager Training and Agency Guidance
  • Business Unit:
  • Division:
  • Summary:
  • Recruit and lead a new team focused on training and agency guidance
  • Focus on continuous improvement
  • Permanent opportunity in Wellington CBD

Mō te Tari o te Kaitiaki Mana Tangata – About the Office of the Ombudsman

The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.

Mō tō mātou tira – About our team

The Training and Agency Guidance team is a new team, created in response to the extensive volume and breadth of training and guidance needed now and in the future. The team will be responsible for both internal and external training programmes focused on operational practices, and will seek to review, streamline and lead continuous improvement of those programmes to forge a learning model that is fit for the future. The team will also deliver agency guidance activities and interventions, including responding to advice requests and developing guides and case notes to help inform the work of public sector agencies.

Mō te tūranga – About the role

This a rare opportunity to recruit and lead a new team to develop, plan and implement a future operating model for training and agency guidance. You will work closely with the Senior Assistant Ombudsman to identify the resource requirements of the team and bring that vision to life. You will also work to ensure shared thinking, alignment and integration across the work of other key teams throughout the office, such as the People and Capability team, and teams within the Strategic Engagement and Development Group.  

He kōrero mōu – About you

To be successful in this role, ideally you will have:

  • A relevant tertiary qualification, preferably in public or administrative law or related discipline
  • Strong understanding of current New Zealand public sector practice, the context in which public sector agencies operate, and the challenges they face
  • In-depth understanding and experience of the Ombudsman’s investigation and inspection practice
  • Good understanding of adult learning theory and new, innovative e-learning trends
  • Demonstrated track record of successful delivery of a work programme in a similar position, including design and delivery of training and guidance interventions
  • Demonstrated experience in effective people leadership and management
  • Understanding of Māori, disability and other cultural and human rights concepts, including the Treaty of Waitangi and equal employment opportunities
  • Excellent written and oral communication skills, with ability to apply a range of skills to connect and engage across a variety of situations and audiences
  • Strong collaboration skills – know who and when to engage with others across the Office to deliver effective and aligned outcomes

Me pēhea e tono – How to apply

To apply, click on the ‘Apply Now’ button where you will need to register through our online career centre, complete our application form and upload your CV and cover letter. For further information about this vacancy please email

All applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance.

Depending on skills and experience the salary is expected to be between $115,000 and $150,000.

Applications close Sunday, 21 February 2021.