Job summaryElthamPalace SurgeryOur aim is toprovide a high quality, caring and personal health care service to our wholepatient population by :Putting our patients at theCentre of what we doHaving a highly qualified andtrained multi-professional integrated primary healthcare teamOffering our services in a safe,supportive and suitably equipped environment including using technologicaladvances in health care systems for our patients benefit.Salary range 32k - 49k based on Experience and Business QualificationsMain duties of the jobPrincipalduties and responsibilitiesThe partners are looking for an exceptional leader with strong business management skills, particularly in managing staff, human resources (HR), project management, public relations and strategic planning.It is essential that the new manager ensures that the practice continues to run smoothly and fullyThe successful candidate will have a background and experience in IT, financial planning and budgeting. They will work collaboratively with the partners, both as a group and individually, to develop and implement strategies and will lead a wider practice team, including departmental leads.About usAn exciting opportunity has arisen for the role of Practice Manager at Eltham Palace Surgery in Eltham SE9Eltham Palace Surgery is a well-established surgery, providing primary care services to approximately 8,000 patientsThe partners are looking for an exceptional leader with strong business management skills, particularly in managing staff, human resources (HR), project management, public relations and strategic planning.It is essential that the new manager ensures that the practice continues to run smoothly and fullyThe successful candidate will have a background and experience in IT, financial planning and budgeting. They will work collaboratively with the partners, both as a group and individually, to develop and implement strategies and will lead a wider practice team, including departmental leads.The practice is open to change and looking to develop future systems that support excellent patient care and staff wellbeing.Previous primary care management experience is not essential for this role; however, individuals without primary care experience will have to demonstrate transferable knowledge and skills.Job descriptionJob responsibilitiesPracticeManagers are vital to the successful running of GP surgeries. You will managethe business aspect of the surgery, making sure that Practice patients are atthe centre of the surgery's operations.A Practice Managermust maintain a happy and committed GP practice teamExperienceof senior healthcare administration and management is desirable for thisposition. An understanding of currentNHS initiatives and organisational structures would be advantageous.They are responsiblefor implementing policies and procedures to make sure the GP practice iscompliant and fit for purposePractice Managers also manage thepractices staff and budgets, and ensure the practice has all the necessaryresources to operate effectively.A GPsurgery is a patient's first and most frequent point of contact with the NHSand you'll be responsible for its smooth running.Ensuring accurate records are kept, and liaisingwith local health organisations such as Integrated Care Boards and NHSE.A Managersrole may include :Agreeing and managingthe practice budget along with the Partners.Submitting timelyfinancial claims and timely data.Ensuring the qualityof the services offered to patients.Recruiting, trainingand managing administrative staff - Reception manager will assist the PM andoversee training schedule and training needs of new receptionists once all HRdocumentation has been actioned.Overseeing patientrecords.Ensuring theappointments system runs smoothly with the support of an admin team.Monitoring patientsatisfaction, and handling patients negative feedback and any complaints.Practice Manager's must maintain a happyand committed GP practice team- They are responsible for implementing policies and procedures to make surethe GP practice iscompliant and fit for purposeThey should have a good relationshipwith staff thats based on trust and engagement. The level of communicationshould be very good, the manager should know whats going on, when, where, andwhy.Equally, members of staff should knowwhere they stand and be up to date with whats going on in the practice. Themanager should support the team, with what they want them to do.You will work with other team membersto improve quality of service and efficiency within the practice.Practice Managersmust have an exceptional work ethic. They provide leadership to other employeesby being punctual, hardworking and show kindness and gratitude to staff fortheir contribution to the business.Principalduties and responsibilitiesTo manage the day-to-day business operations of thepracticeEnsuring the practice provides reliable customerservice.Overseeing staff adverts and recruitmentOverseeing finances, billing and payrollOverseeing HR and Health and SafetyMonitor inventory and place orders for resupply ofstationery, medication supplies and medical equipmentManaging patient records and addressing customercomplaints or concernsEnsure the practice complies with industryregulationsAdvertising / obtaining locum staff tofill available sessions the practice may need.Settingnew staff up on EMIS and other relevant practice systemsManage room allocations for allclinical staffManagingGP Partners / Salaried / Locum and ARRS Annual LeaveInduction of new Salaried and LocumClinical staff.ManageEMIS appointment slots / mapping / sessionsResponsible for maintaining andupdating internal practice documents including policies and procedures,ensuring they are fit for purposeDevelop and implement the processes andpolicies to ensure the practice is complaint with CQC standards for good medical practiceManage the CQC registration with theRegistered Manager to ensure it is up to date and relevant to the activitiesprovidedEnsure all practice policies andprocedures are reviewed appropriately in line with the programme of reviewsPutting up clinical rotasReallocating work as appropriate when staff both admin / clinical are offAbility to work under pressure and handle theunexpectedPerson SpecificationQualificationsEssential3 A Levels and ability to demonstrate an interest in healthcareDesirableBusiness degreeAccounting and Finance QualificationExperienceEssentialStrong IT skills : Microsoft Outlook, Word, Excel, PowerPoint, Internet Explorer / Google ChromeExperience of organising meetingsExperience of training staffKnowledge of primary health carePrevious management roleKnowledge of QOFKnowledge and skillsEssentialGood interpersonal and customer service skillsGood written presentation skillsExperience of, and ability to, present and produce clear, accurate and concise minutes, action points and reportsAbility to communicate effectively with a wide range of stakeholdersAble to set up / manage effective document management systemsExcellent organisational and administrative skillsExperience of preparing and presenting information to a teamAbility to work as part of a team and on own initiativeAbility to work under pressure and to prioritise workloadAbility to maintain confidentiality#J-18808-Ljbffr
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