Programme Director, Data and Digital Service Experience Transformation Job in New Zealand Recruiting by TAS

Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and well-being of everyone in Aotearoa, and we've got an opportunity for you to be part of it…

Te whiwhinga mahi | The Opportunity

Te Whatu Ora Data and Digital is undertaking a significant multi-year programme of change to deliver the integrated set of technologies that are essential for a well-functioning health system. This includes bringing many of our previously local operations into a national structure, and working through our clinical and corporate systems to consolidate to a smaller number of integrated systems that can become the focus of our forward investment plans.

We are seeking a Programme Director who will work within the Digital Workspace portfolio and report to a Portfolio Lead. They will be responsible for undertaking and leading programme activity from concept through to delivery, implementation and operational handover. This role will be scoped towards customer service activities – service desk redesign, contact centre operations and ways to optimise both

Mōu | About you

This dynamic role will require an experienced leader who, in conjunction with Portfolio Governance, will assume responsibility and accountability for setting the overall direction and leadership to successfully deliver change programmes in the range of $20-50m capital spend per year.

You will be action oriented and able to set a vision and optimise delivery to achieve the intended outcomes within the budget and timeframe. You will have an ability to work with the underlying business to meet their needs within the constraints imposed by the systems and tools being implemented.

You will be a self starter, doing the mahi each day that is required to keep the team aligned and to deliver against commitments.

You will have experience in engineering high levels of customer service, understanding the tiering model for service desk operations, and the tradeoffs between efficient channels and channels that customers like.

You will have foresight, planning the sequences of activities and delivering dependencies ahead of time, avoiding the need for crisis intervention if tasks don't run to plan.

You will be collaborative but also decisive. You will work with others to understand their perspectives and to achieve decisions by consensus, but you will also recognise where consensus is impossible and recommend or take decisions when necessary.

You will be required to ensure all programmes are well-planned and are in line with the business case and delivery framework. You will need to have proven experience in delivering large scale projects within scope, time, and budget. You will have a keen eye for detail with excellent planning, communication, and coordination skills. Couple this your knowledge and application of, appropriate project management frameworks, and an ability to promote and provide advice on the use of appropriate techniques, methodologies and tools.

You will work closely with the Portfolio Lead and project team, as well as Project Governance, to ensure that the project is suitably resourced and that workstreams are aligned and delivered in unison. Be a key enabler in driving innovation, standardisation and best practices that will be fit for purpose and support the right frameworks for the D&D team across Te Whatu Ora.

Ngā pūkenga me ngā wheako | Skills and experience

Nau mai, uru mai | Come and join us

Te Whatu Ora is committed to equity, diversity, and inclusion, and that means people from all the communities we serve being represented in our workforce. We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter. At Te Whatu Ora we acknowledge and respect our people's diversity and spiritual needs, ensuring a safe workplace that is a whānau orientated and supportive environment. We particularly welcome applications from Māori, Pacific, disabled, and rainbow communities.

Te painga o te mahi tahi me matou | Benefits

This is a truly rewarding role where you will come to work each day making a difference, leading change, and creating capabilities across our health service. Te Whatu Ora supports flexible and hybrid working, offers learning and growth opportunities and gives all staff five weeks of annual leave per year.

Me pēhea te tuku tono | How to apply

To view the position description and/or apply for the role (by submitting your cover letter and CV), please click “APPLY NOW.” For tracking and reporting purposes, all applications must be submitted through our online career portal.

“APPLY NOW.” For tracking and reporting purposes, all applications must be submitted through our online career portal. If you have any questions about the role, please feel free to contact Name of Caitlin [email protected]