Main Purpose of the Job
Provide guests with friendly and efficient service related to arrival, departure and any guest queries.
Ensure professionalism and accuracy with information and billing during arrival and departure.
Achieve an accurate and logical work sequence.
Follow procedures for cash and security on front desk.
Ensure reservations have correct tariffs and up-sells.
Ensure messages are accurate and passed on promptly.
Provide business centre services as required, with correct charges posted for guests.
Positively respond to all queries (both internal and external), redirect to departments as required.
Maintain a positive selling approach to maximise yield in both occupancy and rates.
Any other reasonable request as required by your Supervisor or Hotel Management
Part Time (Minimum 8 hours)
Ability to work under pressure
Ability to work on a rotating roster
Sense of urgency
Customer Service Skills is a must!
Be eligible to work in New Zealand
Staff meals while on duty
Uniform provided & laundered
Accommodation discounts & Free Anniversary Stay
Discounted benefits throughout Accor
Staff celebration & tenure recognition
Bring your mate to work – program
Employee Assistance Program
Fantastic career growth opportunities
On-going training, learning and development