Recovery Assistant – Dunedin

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 weeks ago
  • Category:
    Govt Jobs
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Otago
  • Date Advertised: 26-FEB-20
  • Job Reference: NZ/20317
  • Job Title: Recovery Assistant – Dunedin
  • Business Unit:
  • Division:
  • Summary:
  • Bring your case management experience
  • Provide excellent customer service to our injured clients
  • Make a difference to our clients’ lives as they work towards their recovery

ACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury. ACC is shifting the ways we work with our clients to deliver meaningful support and guidance to over two million people recovering from accident or injury each year.

As a Recovery Assistant, you will proactively engage with our clients and support them through their recovery, using your excellent customer service skills. You will guide them to plan their rehabilitation, including any treatment and supports, and ensure they understand how we can help.

You will be part of a team with shared responsibility for case management of a pool of customers. You will answer client queries and be allocated tasks to deliver the best next action for our clients. You will be working as a part of a supportive team who will help you learn and grow in this role.

What we are looking for:

  • Experience in managing client emails and phone queries
  • Great communications skills – relate to a variety of people and simplify complex information
  • Great time management, able to prioritise and multi-task
  • Make informed decisions after reviewing all information available
  • Ability to follow workflows and processes
  • Excellent computer and software knowledge
  • Case management experience and knowledge of the health sector and rehabilitation will be advantageous

The indicative base salary sits at $57,938 and then additional to this we also provide ACC’s 9% superannuation contribution. The hours are 40 hours per week, Monday to Friday between the hours of 8am to 6pm flexibility may be required.

Applications close on Thursday, 5 March 2020 and we will be holding interviews on 11 and 12 of March 2020. Applications will only be accepted when formally submitted through our ACC Career Website. If you have any questions about the role, please contact

At ACC, we recognise that diversity, inclusion and accessibility is important to our business. ACC’s Māori Strategy Whāia Te Tika provides the foundation for delivering better outcomes in a kaupapa Māori, culturally appropriate and responsive way for current and future Māori and diverse employees. ACC holds itself to a philosophy of Tika enabling us to create an environment of involvement, respect and connection with the communities where we work – benefitting individual employees and all our clients across New Zealand.