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About the Role
Workday is looking for a Reporting & Analytics Support Analyst with a passion for customer service, report design and data analysis. The ideal candidate brings a thorough understanding of reporting frameworks, financial statements, and performance metrics to drive process improvement strategies stemming from the design, configuration and extensibility of Workday’s reporting tools. Strong communication skills (written and verbal), with an empathic approach to resolving customer issues is critical for success in this role. Japanese speaking applicants are preferred.
Key Areas of Responsibility:
Develop technical expertise in various Workday technologies, including but not limited to, the reporting and analytics framework.
Responsible for collaborating with clients to: identify, define, and clarify business requirements; translating customer needs into efficient reports and configurations that conform to best practices.
Implement and drive methodologies to resolve configuration inefficiencies in different areas including, but not limited to reports, integrations and custom setups.
Working closely with customers and implementing partners to understand gaps in current report output and configure solutions in a standardized fashion.
Regularly contribute to the knowledge base (KCS) to improve resolution effectiveness.
Balance ownership of existing workload while solving new issues timely.
Building organization-wide relationships to move initiatives forward and position ideas to enhance the likelihood for success.
Contributing to the documentation, QA, and organization of our analytics tooling.
Track and manage performance improvement opportunities to prioritize efforts across the Support, Operations and Development organizations.
Identify, analyze, and interpret trends or patterns in internal metrics and log data.
Uncover process gaps and work cross-functionally to formulate plans to improve system performance and reliability.
Participate in our 24x7 support global coverage plan.
About You
Basic Qualifications:
3+ years of experience in data/reporting analyst role, customer support, system performance, and/or other relevant work experience.
Other qualifications
Bachelors Degree in one of the following: Computer Science, Information Management, Statistics or Business.
Proven experience in technical support or a related role, preferably with exposure to Workday Report Writer, Prism Analytics or other analytics platforms.
Bilingual in Japanese and English (Fluency in Speaking, Reading and Writing required)
Excellent problem solving and troubleshooting skills and successful track record of managing multiple urgent priority issues concurrently
Proven understanding of business requirements gathering (e.g., identifying and mapping business needs to application capabilities).
Strong analytical skills with a proven ability to collect, organize and analyze significant amounts of information to drive product improvement initiatives.
Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility.
Excellent communication skills, both written and verbal, with the ability to convey technical information in a clear and understandable manner.
Demonstrated customer service experience and/or strong interpersonal skills.
Ability to work collaboratively in a fast-paced and dynamic environment.
Great News! We've discovered an exciting live job opportunity for a Reporting & Analytics Customer Support Analyst position in Auckland. This job is currently open for hiring/recruiting by Workday (NZ) Unlimited, exclusively for you at NZ Jobs. Feel free to download the job details here.
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Yes, we found live job(s) for Workday (NZ) Unlimited in Auckland.
Reporting & Analytics Customer Support Analyst jobs are available in New Zealand.
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The average salary range for Reporting & Analytics Customer Support Analyst in Auckland varies, but the standard pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
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Key qualifications for Reporting & Analytics Customer Support Analyst typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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