Representative, Customer Service Job in Auckland Recruiting by Avient

ABOUT AVIENT:

Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world.

Examples include:

WHY AVIENT:

Avient Corporation is a world-class sustainable organization built on innovation, collaboration, and employee development. We are committed to providing a supportive and dynamic work environment where our diverse associates can grow and succeed, as well as positively impacting our planet and the communities we serve. Our Great Place to Work culture, values, and benefits make Avient an employer of choice for top talent.

We believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation, or advancement are based solely on a person's qualifications, abilities, experience, and performance. 

Avient Corporation is a drug free workplace. Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran's status, or other legally protected classification in accordance with applicable federal, state, and local law. 

General Summary:

The Customer Service Representative is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer in providing value added services that grow our business. Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints. Internally, the CSR interacts, gathers information, and coordinates related activities with sales staff, production planning, logistics, technical services and external vendors. The CSR must be aware of Lean Six Sigma principles and initiatives and must take responsibility and use sound judgement in decision making and problem solving. As representatives of Avient Corporation, individuals in this position are required to follow and communicate Avient business practices to customers and demonstrate the Avient Code of Conduct, ethics and values on a daily basis. Avient and customer information must be kept appropriately confidential. Work is done autonomously on a day-to-day basis and requires five years experience. 

Essential Duties and Responsibilities: 

Scope:

Personnel: Individual contributor. Budget: None. Sales Revenue: Territory specific. 

Competencies:

Personal Skills - Stress Management
Personal Skills - Attention to Detail
Personal Skills - Self Motivated
Personal Skills - Analytical Skills
Personal Skills - Time/Priority Management
Software Skills - Microsoft Outlook
Software Skills - Microsoft Word
Software Skills - Microsoft Excel
Personal Skills - Ability to Multitask
Software Skills - SAP
Personal Skills - Work on a Team
Personal Skills - Conflict Resolution Skills
Leader of Self - Instills Trust
Leader of Self - Action Oriented
Leader of Self - Collaborates
Leader of Self - Customer Focus
Leader of Self - Situational Adaptability
Leader of Self - Being Resilient
Leader of Self - Demonstrates Self-Awareness
Leader of Self - Communicates Effectively

Education and Experience:

High School Diploma or GED

Sales & Customer Service - Customer Service

Environmental, Health, Safety, & Security (EH&S) Requirements:

Avient Corporation is a drug free workplace. Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran’s status, or other legally protected classification in accordance with applicable federal, state and local law.