Senior Product Manager, Customer Resolution

  • Company:
    ANZ New Zealand
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    7 hours ago
  • Category:
  • Join ANZ and manage our Customer Resolution projects in this part time fixed term opportunity
  • Prioritise initiative development to achieve customer outcomes in optimal time
  • Drive strategic direction of decisions within Customer Resolution
  • About the role:

    As Senior Product Mgr, Customer Resolution, you will have the opportunity to:

  • Provide strategic direction and decision making on the day-to-day management of the Customer Resolution events as required
  • Manage Customer Resolution understanding across products and execute key project initiatives
  • Investigate and understand business reasons behind product decisions, as well as cost-benefit analysis of various remediation solutions, to make pragmatic decisions that speed up customer resolution without negative impact to customers
  • Establish and maintain key internal relationships across end to end value chain and pan bank
  • Contribute to the leadership of Customer resolution
  • Be a knowledgeable and collaborative business partner
  • Demonstrate the ANZ values and contribute to a customer-centric culture, fostering collaboration across teams and business units 
  • Location: Auckland preferred

    Role Type: 12 month fixed term, part time (30 hours per week)

    About you:

    To be successful in this role you will bring the following:

  • Demonstrated ability to solve complex problems and improve processes end to end for a better customer experience (internal and external) in conjunction with stakeholders
  • Knowledgeable across banking products offered in the NZ market
  • Motivated with the ability to adapt quickly, work under pressure and manage multiple activities in accordance with delivery requirements and timelines
  • Goal oriented with a strong service ethic balanced with commercial acumen
  • Strong focus on best practice and improvement
  • Excellent verbal and written communication skills
  • Some of our other benefits include:

  • Various leave options, including family Leave, parental Leave (26 weeks fully paid), Lifestyle Leave
  • Staff Banking and Insurance benefits
  • Dedicated online learning & development portal to develop your skills and career
  • Southern Cross Health Insurance
  • About ANZ

    Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

    ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

    The ANZ values are the foundation of how we work and support our customers.

    Integrity – We are honest and fair

    Collaboration – We work together for the customer

    Accountability – We take ownership and get things done

    Respect – We care for all those we serve

    Excellence – We challenge ourselves to be better

    We work flexibly at ANZ. Talk to us about how this role could be flexible for you.

    ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world.