Senior Product Manager, Customer Resolution

  • Company:
    ANZ New Zealand
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    17 hours ago
  • Category:

Join ANZ and manage our Customer Resolution projects in this part time fixed term opportunityPrioritise initiative development to achieve customer outcomes in optimal timeDrive strategic direction of decisions within Customer ResolutionAbout the role:As Senior Product Mgr, Customer Resolution, you will have the opportunity to:Provide strategic direction and decision making on the day-to-day management of the Customer Resolution events as requiredManage Customer Resolution understanding across products and execute key project initiativesInvestigate and understand business reasons behind product decisions, as well as cost-benefit analysis of various remediation solutions, to make pragmatic decisions that speed up customer resolution without negative impact to customersEstablish and maintain key internal relationships across end to end value chain and pan bankContribute to the leadership of Customer resolutionBe a knowledgeable and collaborative business partnerDemonstrate the ANZ values and contribute to a customer-centric culture, fostering collaboration across teams and business unitsLocation: Auckland preferredRole Type: 12 month fixed term, part time (30 hours per week)About you:To be successful in this role you will bring the following:Demonstrated ability to solve complex problems and improve processes end to end for a better customer experience (internal and external) in conjunction with stakeholdersKnowledgeable across banking products offered in the NZ marketMotivated with the ability to adapt quickly, work under pressure and manage multiple activities in accordance with delivery requirements and timelinesGoal oriented with a strong service ethic balanced with commercial acumenStrong focus on best practice and improvementExcellent verbal and written communication skills Some of our other benefits include:Various leave options, including family Leave, parental Leave (26 weeks fully paid), Lifestyle LeaveStaff Banking and Insurance benefitsDedicated online learning & development portal to develop your skills and careerSouthern Cross Health InsuranceAbout ANZOur purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.The ANZ values are the foundation of how we work and support our customers.Integrity – We are honest and fairCollaboration – We work together for the customerAccountability – We take ownership and get things doneRespect – We care for all those we serveExcellence – We challenge ourselves to be betterWe work flexibly at ANZ. Talk to us about how this role could be flexible for you.ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world.To find out more about working at ANZ or to view other opportunities visit may apply for this role by visiting ANZ Careers and search for the reference number NEW042639.Applications close Tuesday 24 November 2020.