Senior Technical Solutions Specialist

  • Company:
    NTT Ltd.
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 day ago
  • Category:

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential. The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential. Want to be a part of our team?The primary responsibility of the TS Senior Technical Solutions Specialist is to provide design, configuration and escalated problem management (at expert level) in client environments of high complexity. The TS Senior Technical Solutions Specialist establishes a track record of exceptional performance with regards to a combination of technical, service and/or business ability. They require more than one certification at expert level. Working at NTT Create and deliver technical solutions This position requires an employee to translate high complexity business requirements into functional requirements and through technical expertise translate the requirements into technical solutions. This employee will engage early in the client planning and solution definition phase of projects and define the standards of work (SoW) with the related roles and responsibilities of the team to be utilised. In addition, the technically focused TS Senior Technical Solutions Specialist demonstrates strong business ability, whilst maintaining a mix of both business and expert technical discipline. The TS Senior Technical Solutions Specialist acts as trusted advisor to the client through demonstrating an understanding of the client’s requirements and expertise in the relevant technologies. Project implementation The individual holds overall technical responsibility for a proposed technical solution and will work with internal colleagues to define the roadmap and milestones. They demonstrate the ability to provide an overall high-level design of technical or service solutions for complex business situations. They play an active role in enhancing current solution concepts or creating new ones. They are key project team members charged with the analysis of user and technical requirements, specifications development, solution design and development, and in some environments may consult on testing and deployment processes. He/she demonstrates project management ability and can apply and maintain these abilities to work on particular technical projects that assist the client in fulfilling their information technology needs. They are required to work on multiple projects at the same time. Provide problem management The TS Senior Technical Solutions Specialist is expected to provide problem management assistance at escalated levels. They act as user support and assist with trouble shooting. Best practice Mentorship of engineers and consultants is provided to encourage their professional growth. This may include developing technical training materials and conducting training programs and educating engineers on basic technical details. The individual proactively provides experience in practically improving Dimension Data systems, services and operational processes. The individual’s performance is consistent and mature, providing high quality and service. The individual demonstrates confidence whilst supporting an increase in successful deals and solutions. Provide pre-sales support The TS Senior Technical Solutions Specialist engages clients and identifies opportunities at a high level. The provide assistance to Pre-Sales and are involved in pre-sales processes within medium to high complexity customer environments. They display strong client service orientation and strive for client engagement. TS Senior Technical Solutions Specialists assist the Account Management Team with the evaluation and activation of new accounts. They also contribute expertise around the design and configuration requirements in relation to complex RFP / RFI and proposals. Behavioural skills At this level the TS Senior Technical Solutions Specialist displays persuasive and confident presentation, writing and report/proposal ability. The TS Senior Technical Solutions Specialist displays good interpersonal skills and is able to work well in a team. They have strong technical, quantitative and analytical skills. They are able to motivate a team of Technical Solution Specialists to ensure optimal performance. The individual will be expected to leverage a deep level of business understanding. They are expected to be technology leads for specific technologies and to use their deep knowledge of these technologies to propose enhancements and improvements. The TS Senior Technical Solutions Specialist requires a high level of technical ability and education (certificate, diploma or degree level) with respect to market, verticals, horizontals, business administration and business change. What will make you a good fit for the role?