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About the Role
Workday Support is looking for a dedicated, ambitious and self-driven Technical Account Manager with a passion for customer relations. This role requires a self-motivated professional with technical acumen that consistently brings a high level of commitment to customers and Workday teammates. The ideal candidate brings strong communication and project management skills as well as strong technical background and the ability to strategically and tactically navigate the challenges with large and complex customers.
The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers. The ideal candidate will coordinate and prioritize business critical cases/events and will be responsible for driving escalations and incidents for these customers, managing internal and external communications with stakeholders, including but not limited to C-level executives.
You will:
Work with Workday's largest strategic accounts to build strong relationships
Manage multiple accounts simultaneously
Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment
Become an expert in Workday's Architecture and leverage it on all engagements as needed
Demonstrate competency in Workday products: HCM, Payroll, Financials
Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions
Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues
Own and drive escalated issues blocking production success
Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems
Carry out regular review of customer cases to identify trends
Champion and advocate for customers with internal and external stakeholders
Manage challenging situations in a fast paced environment
Chair roundtables to ensure close communication and relationship building with key stakeholders
Serve on and actively participate in customer steering committee meetings
Drive customer self-sufficiency by ensuring their customers understand how to engage with the Workday Support organization and leverage tools
Pilot new programs and drive continuous improvement initiatives for production customers
Travel occasionally up to 25% of the time
Participate in our 24x7 program
About You
Basic Qualifications
BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen
4+ years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred)
4+ years of experience successfully implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive level
7+ years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred)
5+ years of experience successfully implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive level
Other Qualifications
Working experience with at least one of the following business areas: Human Resources, Payroll, Time Tracking, Recruiting, Financials
Established history of successfully managing issues through resolution and escalation management at both the business owners and executive levels
Demonstrated leadership skills and experience with high-level stakeholders. Ability to engage at C-Level
An outstanding customer service record
Team player with ability to engage across corporate functions (Managing Partners, Customer Support, Professional Services, Development and Product Management)
Excellent verbal, presentation and written communication skills, including the ability to chair meetings or host webinars
Ability to read, anticipate and assess high stress situations quickly
Ability to deal with the stress related to project timeframes and competing priorities.
Strong planning and organizational skills (project management experience is a must)
Excellent analytical, problem solving, and multitasking skills
Ability to work independently, adapt quickly, and maintain a positive attitude
Great News! We've discovered an exciting live job opportunity for a Technical Account Manager position in Auckland. This job is currently open for hiring/recruiting by Workday Australia Pty Ltd, exclusively for you at NZ Jobs. Feel free to download the job details here.
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Yes, we found live job(s) for Workday Australia Pty Ltd in Auckland.
Technical Account Manager jobs are available in New Zealand.
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The average salary range for Technical Account Manager in Auckland varies, but the standard pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Workday Australia Pty Ltd follow the application process following the "Apply Now" button at NZ Jobs and also you can visit Workday Australia Pty Ltd official career page and follow their application process.
Key qualifications for Technical Account Manager typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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Benefits for Technical Account Manager positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
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