– Newly Created Role – Enterprise LeadershipThe Customer Service Delivery function is the engine room of New Zealand Post. With our Customers’ expectations changing significantly through global digital and eCommerce development, we are seeing unprecedented online demand driving massive parcel growth – expected to double within seven years and we are setting ourselves up for success to be the best delivery business for New Zealand.We are creating a new way of operating to meet this demand – enabled by a collaborative organisational model combining strong operational leadership with end-to-end process expertise.Reporting to the COO, working across our Customer Service Delivery (CSD) division – this new role will lead strategic sourcing and procurement for CSD. This is a significant role and included in its accountabilities include;- The delivery of best value to NZ Post through strategic sourcing and procurement activity and management of our direct spend ~400m.- Lead the management of the associated commercial supplier relationships.- You will lead the creation of a contract management ‘centre of excellence’ – designing, implementing and maintaining contract management frameworks that will optimise safety, service, cost and sustainable outcomes. – Furthermore, you will actively lead the management of a process of continuous improvement within the function ensuring that a world class practice is created that will deliver sustainable outcomes for NZ Post and its supply partners. This is a role of scale and commensurate accountability in our business and accordingly we seek a practitioner with extensive experience leading procurement or sourcing functions with a focus on the logistics / supply chain industry across different organisations within NZ or overseas. You will be able to demonstrate success leading diverse and high performing teams that deliver value to the bottom line as well as value through other lenses that are important to the organisation. New Zealand Post is a dynamic and changing organisation that has huge opportunity to drive value for its customers and for New Zealand. We have a great story to tell and we are looking for the best talent to come and join our team and deliver our future.