Technical Support Delivery Analyst - Payroll Workday (NZ) Unlimited This job offer is not available in your country. About the Role As a Payroll Support analyst, success means you will become highly knowledgeable around the Workday product and various technologies which we use to solve problems. You will diagnose and analyze technical software issues, report operational issues / product defects to engineering teams, and collaborate with multiple partners through to resolution. No two days are alike and this opportunity will make use of your troubleshooting and critical thinking skills. Your role is to ensure an outstanding customer experience through strong and timely communication on the status of issues as well as work through customer escalations, until an acceptable solution is delivered. What would you do all day? Handle a queue of Payroll cases, prioritizing issues based on severity and customer impact Solve complex problems, drive change, and implement solutions Handle time critical escalated issues Work with Support team, Product Managers, QA, and Development to identify solutions or workarounds Balance ownership of existing case load while solving new issues Maintain your knowledge of new functionality and compliance changes Regularly contribute to knowledge base (KCS) to improve resolution effectiveness Use your energy, drive, adaptability, and passion to inspire others throughout the company Take part in our 24 / 7 Global Support Shifts About You Depending on your level of experience you could be considered at one of the levels outlined below. Sr. Associate Customer Support Analyst Basic Qualifications 1+ years in one of the following : Payroll software support Functional experience in Payroll Customer Support experience, providing software support for other functional enterprise software applications Functional systems administration experience supporting software systems and solutions Customer Support Analyst Basic Qualifications 3+ years in one of the following : Payroll software support Functional experience in Payroll Customer Support experience, providing software support for other functional enterprise software applications Functional systems administration experience supporting software systems and solutions Other Qualifications Demonstrated ability to support or implement Payroll solutions Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes Ability to balance multiple priorities and communicate across diverse teams within the organization Demonstrate resilience when faced with tight resolution timeframes and conflicting / opposing priorities Solid understanding of case handling processes and escalation procedures Prior experience with Knowledge-centered service (KCS) Additional experience in one or more of the following functional areas : Time Tracking, Absence, Human Capital Management, Compensation, and Benefits Degree in Technical Disciplines is desirable Working Model This role operates in a flex model with at least 50% of time spent in office. Air New Zealand's Engineering and Maintenance group is known around the world for delivery of world class We support A320 321, ATR, Q300, B777 and B787 aircraft, so experience on these types is preferred. Engineer (Mechanical, Avionic and Metal Structures) Our one stop facilities also offer experienced technical Click. here. to find out more For successful candidates, we will provide immigration support and a generous Specialist Analyst to join our team. Reporting to our Payroll Manager as part of a team based in our Manukau support office, you will be joining system, ensuring accurate and timely delivery , managing payroll service requests using Manage Engine This is a permanent position working 40 hours per week based in our Manukau Support Office.Other benefits We will support you in taking your career to the next level Refer a Qualified Teacher and receive. 2000 This position will support the Payroll team. Primary duties and responsibilities processing and reporting of employee payroll . Serving as a technical expert for payroll matters with a deep understanding of payroll law, tax regulations payroll providers.Serving as a liaison to employees to resolve payroll related issues disputesServicing quarterly and annual external audit requests Analyst compliance initiatives associated with the payroll knowledge to support a growing number of clients in Australia and implement new payroll solutions. successful in this role, you will have excellent skills working across systems. implementations and technical delivery . is a must Experience with NZ payroll is a bonus Experience in Agile Delivery Strategic thinker. solutionsAustralian payroll knowledge is key to support a growing Australian client baseGreat flexible in collaboration with our customers, you will be responsible for contributing to our next generation payroll legislation relating to payroll5. years of experience working in a relevant field (Human Resources, Payroll or Financials) as a Product Owner, Business Analyst or Consultant, Payroll Administrator or ManagerOther understanding of SaaS Solutions, software product design, UX, and UI, with previous experience building Payroll content to various types of audiences.Understanding of New Zealand compliance and legislation relating to payroll About the Role We know Payroll and have been processing payroll accurately and compliantly for over 50 As a technical leader you will be collaborating with the Product and Design team, Tech Leads Architects delivery approach. Experience in designing and implementing integration service platforms that support enterprise scale, team delivery skills. Are you a passionate Analyst Developer looking for your next challenge? Look no further than FNZ! applications.At FNZ, you'll be part of an ever evolving learning environment where collaboration and support developing real time transaction processing systems.You'll also help design and build APIs, provide technical get to work closely with other developers to share knowledge, best practices, and assist in resolving technical days, and more.Be part of a highly successful, rapidly growing, global business that is leading the delivery Job Description Summary. Our client is seeking a Technical Business Analyst ideally with a software development We want to hear from you if you can demonstrate a solid track record working as a Technical Business Analyst who has worked on large scale integration projects within enterprise environments. role, you will need. Ideally, 3 6 years of experience in the role of software development Business analyst documents that enable accurate and rapid delivery of quality solutions Excellent documentation and communication by A bit about our client Our client is working with and for the community on a long term project to support ongoing infrastructure and subsequent community development with four main pillars of delivery . and the role reports directly to them.The position supports the business through a mix of high level technical Treasury Reporting Fortnightly payroll preparation (alongside outsourced provider), including payroll journals & month end payroll journals and reporting Systems support (opening closing accounting periods Come share your passion with us.By joining our Technical Support team, you will have the opportunity to support our client's operating fleet ensuring aircraft reliability and availability while also remaining support to maintenance personnel, flight crews and ground personnel.Troubleshoot and address aircraft technical defects.Control and track defects using the maintenance management software, liaising with defect rectification.Manage components and parts RQs and the associated activities.Source components in support #J-18808-Ljbffr
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