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About the Role
As a Payroll Support analyst, success means you will become highly knowledgeable around the Workday product and various technologies which we use to solve problems. You will diagnose and analyze technical software issues, report operational issues/product defects to engineering teams, and collaborate with multiple partners through to resolution. No two days are alike and this opportunity will make use of your troubleshooting and critical thinking skills. Your role is to ensure an outstanding customer experience through strong and timely communication on the status of issues as well as work through customer escalations, until an acceptable solution is delivered.
What would you do all day?
Handle a queue of Payroll cases, prioritizing issues based on severity and customer impact
Solve complex problems, drive change, and implement solutions
Handle time critical escalated issues
Work with Support team, Product Managers, QA, and Development to identify solutions or workarounds
Balance ownership of existing case load while solving new issues
Maintain your knowledge of new functionality and compliance changes
Regularly contribute to knowledge base (KCS) to improve resolution effectiveness
Use your energy, drive, adaptability, and passion to inspire others throughout the company
Take part in our 24/7 Global Support Shifts
About You
Depending on your level of experience you could be considered at one of the levels outlined below.
Sr. Associate Customer Support Analyst
Basic Qualifications
1+ years in one of the following:
Payroll software support
Functional experience in Payroll
Customer Support experience, providing software support for other functional enterprise software applications
Functional systems administration experience supporting software systems and solutions
Customer Support Analyst
Basic Qualifications
3+ years in one of the following:
Payroll software support
Functional experience in Payroll
Customer Support experience, providing software support for other functional enterprise software applications
Functional systems administration experience supporting software systems and solutions
Other Qualifications
Demonstrated ability to support or implement Payroll solutions
Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes
Ability to balance multiple priorities and communicate across diverse teams within the organization
Demonstrate resilience when faced with tight resolution timeframes and conflicting/opposing priorities
Solid understanding of case handling processes and escalation procedures
Prior experience with Knowledge-centered service (KCS)
Additional experience in one or more of the following functional areas: Time Tracking, Absence, Human Capital Management, Compensation, and Benefits
Degree in Technical Disciplines is desirable
Working Model
This role operates in a flex model with at least 50% of time spent in office.
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Great News! We've discovered an exciting live job opportunity for a Technical Support Delivery Analyst - Payroll position in Auckland. This job is currently open for hiring/recruiting by Workday (NZ) Unlimited, exclusively for you at NZ Jobs. Feel free to download the job details here.
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Yes, we found live job(s) for Workday (NZ) Unlimited in Auckland.
Technical Support Delivery Analyst - Payroll jobs are available in New Zealand.
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The average salary range for Technical Support Delivery Analyst - Payroll in Auckland varies, but the standard pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Workday (NZ) Unlimited follow the application process following the "Apply Now" button at NZ Jobs and also you can visit Workday (NZ) Unlimited official career page and follow their application process.
Key qualifications for Technical Support Delivery Analyst - Payroll typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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