Customer Experience Lead

  • Company:
    Habit Group
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    3 days ago
  • Category:

We support people in their communities to optimise health and live their best life.

Why should you work for us?

Our proven career pathways develop competent and passionate employees who genuinely make a difference in their client’s lives. High job satisfaction ensures we retain the best people, passing on their knowledge to the leaders of the future.

What does the day to day look like?

Working closely with the National Fitness Manager, the Customer Experience Lead will oversee daily operations of our Majestic Centre location, ensuring excellent and smooth running of all aspects of the facilities and services delivered. This role will lead and inspire the frontline team to provide unparalleled customer experiences, by focusing on anticipating and exceeding the members’ expectations consistently.

  • Responsible for the day-to-day management of the team and sites to ensure an excellent customer experience with every visit.
  • Lead or facilitate the team to ensure all operational activities are efficiently, effectively and timely executed.
  • Working with the team in a ‘hands-on’ role, being consistently available to help where needed, leading by example to demonstrate excellent customer service levels at all times.
  • Closely manage administration tasks throughout each shift
  • What can we offer you?

  • Free gym membership
  • Excellent team environment with a positive culture
  • Development and learning opportunities
  • What do you need to apply?

    You will have:

  • Current First Aid and CPR certificates (if applicable)
  • Fitness related qualification or Fitness experience/interest
  • Strong ability to lead a team to achieve excellent customer service and reach sales targets
  • Previous client relationship management experience
  • Excellent organisation skills, including time management and the ability to manage a range of tasks and clients